Global Business Operations Strategist

5 days ago

Surat, Gujarat, India beBeeStrategist Full time ₹ 1,84,00,000 - ₹ 2,34,50,000

Job Title: Global Business Services Operations Leader

Job Description:

The role is pivotal in driving business transformation through process standardization and data-driven insights.

The manager will collaborate with global teams to ensure seamless service delivery, compliance, and continuous improvement within the framework of our organization's operations.

Key Responsibilities:
  • Manage end-to-end business operations including onboarding, payroll, benefits, and employee lifecycle processes across global entities.
  • Ensure consistent and high-quality service delivery aligned with defined SLAs and KPIs.
  • Oversee helpdesk operations to ensure timely resolution of queries.
  • Drive harmonization of business processes and implement continuous improvement initiatives.
  • Champion automation and scalability with platforms like SAP SuccessFactors.
  • Ensure compliance with global labor laws and regulations, as well as internal governance standards.
  • Conduct periodic audits and risk assessments to uphold operational integrity and mitigate risks.
  • Foster a culture of innovation, accountability, and service excellence.
  • Collaborate with stakeholders to align operational goals with strategic priorities.
  • Leverage analytics tools to generate actionable insights on workforce trends, service performance, and employee experience.
  • Deliver dashboards and reports to senior leadership to support data-driven decision-making.
  • Lead the strategic scaling of business operations by expanding service scope, increasing delivery capacity, and enhancing operating models to support organizational growth and transformation initiatives.

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