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IT Infrastructure Manager

1 month ago

Gurgaon, Haryana, India 5100 Kyndryl Solutions Private Limited Full time
About Us

Kyndryl, a global leader in IT infrastructure services, is dedicated to delivering innovative solutions that drive business success. Our team of experts is passionate about helping clients navigate the complexities of IT infrastructure management, ensuring seamless operations and optimal performance.

The Role

We are seeking a highly skilled IT Infrastructure Manager to join our team. As a key member of our infrastructure management team, you will be responsible for managing and optimizing IT infrastructure, performing health checks, and ensuring effective communication with both local and global teams. The specialist will also handle project risks, quality management, and customer interactions, particularly with Japanese clients.

Your Responsibilities
  • Manage and optimize IT infrastructure to ensure peak performance.
  • Coordinate and collaborate with cross-functional teams, vendors, and third-party suppliers.
  • Ensure delivered solutions are realized in committed time frames and meet client expectations.
  • Establish a quality management system, tracking project milestones, quality, and KPIs.
  • Manage project risks, issues, and dependencies, implementing effective mitigation strategies.
  • Interact with the Account team and Customer, requiring fluency in Japanese language and understanding of Japanese work culture.
  • Work on cutting-edge technologies and innovative solutions that will shape the future of the industry.
  • Be at the forefront of new service preparation and change management processes, constantly learning and growing technical expertise to ensure the best outcomes for our customers.
  • Troubleshoot critical customer situations and provide timely solutions to keep their systems secure, reliable, and efficient.
  • Be the go-to expert for sizing and optimizing systems, ensuring our customers' business performance is always world-class.
Your Future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscalers that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you're open and borderless – naturally inclusive in how you work with others.

Required Technical and Professional Expertise
  • Bilingual Skills: Excellent Japanese translation and interpretation skills.
  • Experience: Minimum 7 years of experience in IT infrastructure management projects.
  • Certification: Japanese Language Proficiency Test (JLPT) level N1/N2/N3.
  • IT Service Management: Proven track record of delivering IT Service Management (ITIL) infrastructure projects.
  • Incident Handling: Proficient in handling incidents, problems, and changes.
  • Technical Aptitude: Strong understanding of IT environments.
  • Communication: Effective communication with stakeholders in Japan and India.
  • System Administration: Administration knowledge of Linux and windows OS.
Preferred Technical and Professional Experience
  • Growth Mindset: Keen on personal and professional development.
  • Customer Focus: Prioritizes customer success in their work.
  • Inclusivity: Naturally inclusive in working with others.