Policy Administration Expert

3 days ago

Cochin, Kerala, India beBeeInsurance Full time ₹ 40,00,000 - ₹ 80,00,000

Job Title: Policy Servicing Specialist

Job Description:

This role involves providing support to clients by handling post-issue service requests, including address changes, beneficiary updates, ownership and payor changes, and banking information updates.

The successful candidate will be responsible for maintaining and updating policy records in administration systems according to standard operating procedures. They will also collaborate with TPAs, internal teams, and custodians to resolve discrepancies and ensure service quality.

Additionally, the Policy Servicing Specialist will research and resolve escalated issues or incomplete transactions related to policy servicing. They will ensure service levels and turnaround times are met according to SLA requirements.

This position requires a strong understanding of policy administration systems, transaction codes, and process workflows. The ideal candidate will participate in process improvement initiatives and provide feedback for automation opportunities.

Required Skills and Qualifications:
  • Graduation in any stream, Commerce Graduate preferred.
  • 1+ year of working experience (Life insurance domain) that required a focus on quality including attention to details, accuracy, and accountability for your work product.
  • Experience in a professional/office related environment that required you to work regularly scheduled shifts.
  • Effective English business communication skills required to exchange information with clients.
  • Ability to solve basic mathematical problems.
  • Must have basic Email/Letter writing skills.
  • Good understanding of MS Excel and MS-Outlook.
Benefits:

This role offers a great opportunity to work in a dynamic environment and contribute to the growth of the organization. The ideal candidate will have the chance to develop their skills and knowledge in policy administration and gain valuable experience in the life insurance industry.

Others:

Please note that this is a full-time permanent role with hybrid working arrangements. The shift hours may vary depending on client needs, but flexibility is essential for success in this position.

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