Help Desk Expert for Customer Success

2 days ago

Rajkot, Gujarat, India beBeeCommunication Full time ₹ 7,50,000 - ₹ 15,00,000

About our company

We are a WhatsApp-based Marketing & Engagement platform empowering businesses to grow their revenues via WhatsApp.

  • We exchange 400+ crore WhatsApp messages yearly between businesses and users
  • Trusted by top brands like Delhi Transport Corporation, Vivo, PhysicsWallah & more
  • Businesses drive 25–80% of revenues using our platform
The Opportunity
  • Work with a dynamic team passionate about customer success.
  • Gain experience in building and optimizing support systems and processes.
  • Closely collaborate with leaders, sharing insights and receiving direct feedback.
  • Be part of a mission-driven startup shaping the future of WhatsApp-led engagement.

Key Responsibilities

  • Customer Interaction: Manage customer inquiries across various channels.
  • Product Assistance: Provide product information, handle complaints, process orders, and manage returns.
  • Troubleshooting: Resolve product-related issues promptly to ensure high customer satisfaction.
  • Customer Records: Maintain detailed records of all interactions in CRM/support tools.
  • Product Knowledge: Develop expertise in our platform to deliver effective solutions.
  • Performance Goals: Collaborate with the support team to achieve KPIs/SLAs.
  • Feedback Analysis: Collect and analyze customer feedback to improve user experience.
  • Process Improvement: Contribute to the creation and refinement of support processes and workflows.

Essential Qualifications

  • 2–6 years of experience in customer support or a related role (B2B SaaS experience preferred).
  • Strong communication skills with a customer-first mindset.
  • Proficiency in support platforms and CRM tools.
  • Empathetic and passionate about delivering excellent customer experiences.
Why Choose Us?
  • Supportive environment that values growth.
  • Opportunity to lead impactful projects and shape customer experiences in a scaling business.
  • Directly contribute to the success of brands generating a large share of revenues via our platform.

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