High Performing Team Leader

2 days ago

Bengaluru, Karnataka, India beBeeLeader Full time US$ 90,000 - US$ 1,35,000
Job Overview

About a leading B2B SaaS platform, we are seeking a dynamic leader to head our Support & Resolution Centre (SRC).

  • Lead a team of specialists, manage escalations, and drive quality to deliver exceptional customer support.
  • Streamline processes, foster high performance, and mentor a high-performing team.
  • Conduct monthly 1:1s, review performance, recognize strengths, and set development plans.

Key Responsibilities:

  • Team Leadership & People Management: Lead and mentor a team, foster high performance, and conduct regular reviews.
  • Operations & Escalation Handling: Oversee the resolution of complex customer issues, lead daily team briefings, and ensure business continuity.
  • Quality, Process, & Performance Improvement: Lead daily quality audits, champion operational excellence, and leverage data insights to drive coaching and professional development.
  • Reporting & Cross-Functional Collaboration: Deliver strategic insights through report analysis, align cross-functional teams, and serve as a primary contact for technical inquiries.

Requirements:

  • A proven track record of building high-performing teams and streamlining processes.
  • Ability to think strategically and move quickly in a fast-paced environment.
  • Excellent leadership, communication, and problem-solving skills.

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