Lead Quality Improvement Specialist

6 days ago


Kannur, Kerala, India beBeeAuditor Full time ₹ 7,50,000 - ₹ 15,00,000
Team Lead Job Opening

Our organization seeks a seasoned Team Lead to facilitate Advisor productivity and optimize Call Audits. The ideal candidate will possess hands-on experience in all aspects of contemporary Conversion centric (Sales Process) Call Audits.

Key Responsibilities:
  • Quality Audit Professional: Hands-on experience in all aspects of contemporary Conversion centric (Sales Process) Call Audits.
  • Monitor and evaluate inbound and outbound sales calls for adherence to quality standards and compliance.
  • Provide detailed feedback and recommendations to Outreach Advisors for continuous improvement.
  • Document call assessments, identify trends, and report on key performance indicators (KPIs).
Requirements:
  • Bachelor's degree or equivalent experience in a relevant field.
  • Proven experience 3+ years as a Call Quality Auditor or in a quality assurance role within a sales-oriented call center.
  • Strong understanding of consultative sales processes in a high-ticket sales environment and Inside Sales Outreach operations.
Key Skills:
  • Call Quality Audit
  • Consultative Sales Process Knowledge
  • Delivering Feedback
  • Critical thinking
  • Coach & develop teams
  • Growth mindset
  • Conflict resolution
  • Decision Making


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