Logistics Operations Manager

4 days ago


Bengaluru, Karnataka, India beBeeLeadership Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

Key Job Responsibilities

We are seeking a seasoned professional to oversee the end-to-end post-purchase journey for our marketplace. This role involves driving seller dispatch readiness and 3PL performance across various aspects: packing, pickup, in-transit delivery, returns, claims, and customer ticket closure.

The ideal candidate will possess strong leadership skills, with experience in e-commerce logistics, 3PL operations, or supply chain management. They should have a deep understanding of seller dispatch operations, 3PL contracts, OTD, RTO, and cost levers.

The key responsibilities include:

  • Ensuring timely packing, order readiness, and minimal post-order OOS on the seller-side.
  • Holding 3PL relationships accountable for pickup/delivery SLAs, cost, and quality.
  • Optimizing allocation, reducing transit exceptions, damages, and returns.
  • Partnering with Ops & CS to lower contact rate, resolve WISMO issues, and ensure timely ticket closure.
  • Tracking penalty recovery, claims realization, and highlighting leakage (lane delays, packer/station misses, weight discrepancies).

Requirements

To be successful in this role, you will need to be proficient with dashboards, Excel/Sheets, and SQL/BI tools. A bias for action, strong vendor management, and structured problem-solving skills are also essential.

About Us

This is an exciting opportunity to work with us and contribute your skills and expertise to our growing team.



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