
Logistics Operations Manager
4 days ago
Key Job Responsibilities
We are seeking a seasoned professional to oversee the end-to-end post-purchase journey for our marketplace. This role involves driving seller dispatch readiness and 3PL performance across various aspects: packing, pickup, in-transit delivery, returns, claims, and customer ticket closure.
The ideal candidate will possess strong leadership skills, with experience in e-commerce logistics, 3PL operations, or supply chain management. They should have a deep understanding of seller dispatch operations, 3PL contracts, OTD, RTO, and cost levers.
The key responsibilities include:
- Ensuring timely packing, order readiness, and minimal post-order OOS on the seller-side.
- Holding 3PL relationships accountable for pickup/delivery SLAs, cost, and quality.
- Optimizing allocation, reducing transit exceptions, damages, and returns.
- Partnering with Ops & CS to lower contact rate, resolve WISMO issues, and ensure timely ticket closure.
- Tracking penalty recovery, claims realization, and highlighting leakage (lane delays, packer/station misses, weight discrepancies).
Requirements
To be successful in this role, you will need to be proficient with dashboards, Excel/Sheets, and SQL/BI tools. A bias for action, strong vendor management, and structured problem-solving skills are also essential.
About Us
This is an exciting opportunity to work with us and contribute your skills and expertise to our growing team.
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