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Customer Service Coordinator

1 week ago

Mumbai, Maharashtra, India BigTrunk Communications Pvt Ltd Full time
Job Description:

We are seeking a highly skilled Customer Service Coordinator to join our team at BigTrunk Communications Pvt Ltd. As a key member of our customer success team, you will be responsible for delivering exceptional client experiences through regular interactions via phone calls, email communications, and face-to-face meetings.

Key Responsibilities:
  • Creating a monthly calendar and strategy to ensure seamless client engagement.
  • Handling client social media pages to maintain a strong online presence.
  • Reporting and analyzing brand metrics to inform business decisions.
  • Providing event coverage on a case-by-case basis.
  • Conducting competition analysis to stay ahead in the market.
  • Generating social media content ideas on a monthly and ongoing basis.
  • Responding to client queries in a timely and professional manner.