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International Voice Process Specialist
2 weeks ago
We are seeking a seasoned Operations Manager with a strong background in International Voice Process to join our team. With at least 8 years of experience, they will have a deep understanding of operations matrices and the ability to maximize revenue generation.
The ideal candidate will possess excellent communication skills, both written and verbal, and demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment.
- Analyze and maintain Client Service Level Agreements, implementing improvement plans as needed.
- Select, train, develop, and manage performance of direct reports and their associates.
- Manage operational reports, including Attendance adherence, PFP, Client scorecard, and Metrics management reports.
- Create and maximize relationships with client partners.
- Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards.
Key Responsibilities:
- Develop and implement strategic plans to improve client satisfaction and service delivery.
- Collaborate with cross-functional teams to achieve business objectives.
- Monitor and analyze key performance indicators to inform business decisions.
- Build and maintain relationships with clients and stakeholders.
- Identify opportunities for process improvements and implement changes as needed.
Required Skills and Qualifications:
Graduate
Minimum 1+ year Experience as Operations Manager
What We Offer:
A challenging and rewarding career opportunity with a dynamic organization.
About Us:
Our organization is committed to excellence in all aspects of our business.
