Customer Service Ambassador

1 day ago


Nashik, Maharashtra, India beBeeCustomerService Full time ₹ 9,00,000 - ₹ 12,00,000

Transforming Education: A Customer Support Role

We're on a mission to bridge the gap between students' dreams and their potential. As a key member of our support team, you will play a vital role in ensuring that our customers receive top-notch service.

Your primary responsibility will be to act as a single point of contact for our clients. This involves responding to queries in a timely and accurate manner, proactive outbound calling to build rapport with customers, identifying their needs, and proposing suitable solutions through coordination with cross-functional teams.

To succeed in this position, you'll need excellent communication, interpersonal, and problem-solving skills. You should also be proficient in Microsoft Office and CRM software, with experience as a relationship manager and a degree in management, marketing, or a similar field.

As a representative of our organization, you will embody our values of excellence, innovation, and customer satisfaction. If you share our passion for education and customer service, we encourage you to apply.

  • Act as a single point of contact for customers.
  • Respond to customer queries in a timely and accurate way.
  • Proactive outbound calling to build rapport with customers.
  • Identify customers' needs and propose suitable solutions.
  • Follow-up with customers to ensure issues are resolved.
  • Build and maintain long-lasting relationships with existing customers.

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