Investigator Support Coordinator

7 days ago


Bengaluru, Karnataka, India IPL Labcorp Laboratories India Private Limited Full time
Job Summary

The Site Support Assistant will provide ongoing support to the Global Investigator Support Department by assisting with workflow and maintaining Global Investigator Support documentation and communications to all parties.

Key Responsibilities

Key Responsibilities

Patient Safety

• Maintain patient safety as the top priority in daily operations.

• Promptly escalate patient safety issues for resolution.

Administrative Support

• Support Global Investigator Service (GIS) and GIS coordinators with administrative responsibilities.

• Prepare and deliver airway bills and shipping documents as requested.

• Follow up on delivered samples in error until resolution.

• Communicate with investigator sites regarding Specimen Pending Arrival Reports and request shipping.

• Assist with Investigator Portal or Sponsor Portal login issues, access, or related questions.

• Compile information for communication to investigator sites on new policies or procedures.

Query Resolution

• Search and update the database with information from each investigator site or representative for follow-up attempts.

• Escalate information from investigator sites or representatives as needed to assigned global coordinators.

• Resolve simple to moderate hold issues generated in the system or assigned by the global team.

• Investigate and answer project-related questions via email or other communication.

Compliance and Training

• Ensure compliance with departmental guidelines and company standards.

• Document all service failures and work with the global team to resolve and escalate to management when necessary.

• Manage training folders and update documentation as needed.

• Review Standard Operating Procedures and other documents in a timely manner.

• Track and report workflow data as determined by management within agreed timelines.

Continuous Learning

• Complete onboarding training.

• Complete mandatory company corporate and departmental trainings.

• Attend mandatory meetings.

• Participate in ongoing training initiatives regarding process and system changes or updates.

IPL Labcorp Laboratories India Private Limited is an equal opportunity employer.

Labcorp is proud to be an EOE/AA employer, striving for diversity and inclusion in the workforce. We make employment decisions based on business needs and individual qualifications, without discrimination based on race, religion, color, national origin, gender, family status, marital status, sexual orientation, or other protected characteristics.

We encourage all qualified applicants to apply.

For assistance with online tools or accommodations, please visit our website or contact us.



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