Front Office Manager

1 month ago


Coimbatore, Tamil Nadu, India Accor Full time
Job Summary
We are seeking a highly skilled and experienced Front Office Manager to join our team at Accor. The successful candidate will be responsible for overseeing the daily operations of the Front Office, ensuring that all guests receive exceptional service and that the department runs smoothly and efficiently.

Key Responsibilities
Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues
Check that all Front Office employees report to work punctually and are well groomed before each of their shift
Conduct daily briefings and ensure that all pertinent information is well received by team members
Communicate all log entries by Duty Managers to ensure that all issues and concerns raised are closed with thorough follow up actions
Ensure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered to
Liaise with Reservations Department in a high house situation and recommend actions to be taken. Check on closed-out dates to ensure efforts are made to achieve 100% occupancy with the highest yield possible
Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
Liaise with Finance Department to ensure that credit procedures are properly carried out
Analyze market trend, review rooming list and motivate Front Office employees to up-sell rooms with the view of achieving higher yield and increasing revenue
Coordinate and monitor major group movements for meetings and conferences, and ensure that action plans cover all areas of operations handling
Makes courtesy calls to VIPS, long stay and corporate guest to obtain feedback and pro-act to handle any lapses in service standards
Handle all guest correspondences and ensure prompt follow-ups
Manage daily room inventory and coordinate with Housekeeping to ensure requested rooms are cleaned according to arrival times

Team Management
Interview, select and recruit Front Office employees
Identify and develop team members with potential
Conduct performance review with the team
Constantly monitor team members' appearance, attitude and degree of professionalism
Prepare detailed induction programs for new employees
Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
Prepare payroll and gratuity reports
Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication

Other Responsibilities
Maintain complete knowledge of all food & beverage services, outlets and hotel services/features
Be well versed in hotel fire & life safety/emergency procedures
Attend all briefings, meetings and trainings as assigned by management
Report for duty on time wearing clean and complete uniform at all times
Maintain a high standard of personal appearance and hygiene at all times
Perform other reasonable duties assigned by the Management of the Hotel

Qualifications
Bachelor in Hospitality
Minimum 2 years of relevant experience in a similar capacity

Additional Information
Experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus

  • Coimbatore, Tamil Nadu, India AccorHotel Full time

    At AccorHotel, we are seeking a skilled and experienced Front Office Manager to join our team. In this role, you will be responsible for overseeing the daily operations of the front office, ensuring seamless guest experiences, and driving revenue growth.The ideal candidate will possess strong leadership skills, excellent communication abilities, and a deep...

  • Front Office Manager

    4 weeks ago


    Coimbatore, Tamil Nadu, India Accor Full time

    Job SummaryThe Front Office Manager is responsible for the efficient and effective operation of the Front Office, ensuring that departmental standards and procedures are strictly adhered to. This role requires strong leadership and communication skills, as well as the ability to analyze market trends and motivate team members to achieve higher yield and...


  • Coimbatore, Tamil Nadu, India Accor Full time

    Job DescriptionAs a key member of our hotel team, the Front Office Manager will be responsible for ensuring the smooth operation of all front office activities. This includes managing daily room inventory, coordinating with housekeeping, and handling all guest correspondence. The ideal candidate will have excellent communication and problem-solving skills,...


  • Coimbatore, Tamil Nadu, India AccorHotel Full time

    Job Summary:We are seeking a highly skilled and experienced Front Office Operations Manager to join our team at AccorHotel. As a key member of our Front Office team, you will be responsible for ensuring the smooth and efficient operation of our front desk, including managing daily operations, supervising staff, and providing exceptional customer service.Key...


  • Coimbatore, Tamil Nadu, India Accor Full time

    Job DescriptionThe Front Office Manager is responsible for ensuring the efficient and effective operation of the Front Office department, maintaining high standards of service and adhering to departmental procedures.Key ResponsibilitiesCoordinate daily operations, including front desk, reservations, and guest services.Liaise with other departments to ensure...


  • Coimbatore, Tamil Nadu, India Accor Full time

    Key ResponsibilitiesCoordinate and manage the daily operations of the front office, ensuring seamless communication and cooperation with other departments.Conduct regular briefings and ensure that all pertinent information is well received by team members.Liaise with the reservations department in high-occupancy situations and recommend actions to achieve...


  • Coimbatore, Tamil Nadu, India AccorHotel Full time

    Job OverviewThe Front Office Operations Manager is a key role within the hotel, responsible for ensuring seamless day-to-day operations of the front desk, guest services, and team management.About the RoleThis position requires strong leadership and organizational skills to manage and coordinate various tasks, including room inventory, staff schedules, and...


  • Coimbatore, Tamil Nadu, India Accor Full time

    Key Responsibilities:Coordinate and manage the Front Office to ensure seamless operations and exceptional customer service.Supervise Front Office staff to ensure punctuality, uniform adherence, and high standards of service delivery.Liaise with Reservations and Finance departments to ensure efficient credit procedures and accurate room management.Develop and...


  • Coimbatore, Tamil Nadu, India Accor Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Office Manager to join our team at Accor. In this role, you will be responsible for the efficient and effective operation of the Front Office department, ensuring that all guests receive a high level of service and that departmental standards and procedures are strictly adhered to.Key...

  • Front Office Director

    4 weeks ago


    Coimbatore, Tamil Nadu, India Accor Full time

    Leading the Front Office team at Accor is an exciting opportunity to make a real impact on our guests' experience. As a key member of our hospitality team, you will be responsible for ensuring the smooth operation of our front desk, reservation, and concierge services.Main Responsibilities:Manage the front office team to deliver exceptional customer service...


  • Coimbatore, Tamil Nadu, India Accor Full time

    Job DescriptionAs a Front Office Operations Manager at Accor, you will be responsible for ensuring the efficient and effective operation of the Front Office department. This includes coordinating daily operations, managing staff, and maintaining high standards of service.Key ResponsibilitiesCoordinate daily operations meetings to liaise with support...


  • Coimbatore, Tamil Nadu, India AccorHotel Full time

    Front Office OperationsEnsure the efficient and effective operation of the Front Office, adhering to departmental standards and procedures.Liaise with Reservations Department in high house situations, recommending actions to achieve 100% occupancy with the highest yield possible.Coordinate full house situations, making necessary arrangements to handle...


  • Coimbatore, Tamil Nadu, India sukrthirecruit Full time

    We are seeking a Front Desk Representative to undertake all receptionist and clerical duties at the main entrance of our IT company. The successful candidate will be the face of the company for all visitors, ensuring a positive first impression. A customer-oriented approach is essential, with a focus on making guests and visitors feel comfortable and valued...


  • Coimbatore, Tamil Nadu, India sukrthirecruit Full time

    We are seeking a skilled Front Office Executive to join our team at SukrthiRecruit. As the face of our company, you will be responsible for making a positive first impression on our visitors and guests. Your excellent communication and people skills will be essential in making our customers feel comfortable and valued.To be successful in this role, you will...


  • Coimbatore, Tamil Nadu, India sukrthirecruit Full time

    Job Title: Front Office Executive Job Summary:We are seeking a highly skilled and customer-focused Front Office Executive to join our team at Sukrthi Recruit. As the first point of contact for our clients and visitors, you will be responsible for providing exceptional customer service and ensuring a seamless experience for all stakeholders. Key...


  • Coimbatore, Tamil Nadu, India AccorHotel Full time

    AccorHotel Job DescriptionAbout the Role:This exciting opportunity is for an Executive Front Office and Food Service Director to lead our teams in delivering exceptional guest experiences. As a key member of our AccorHotel team, you will be responsible for implementing strategies that drive revenue growth and improve operational efficiency.Key...

  • Front Desk Ambassador

    3 weeks ago


    Coimbatore, Tamil Nadu, India sukrthirecruit Full time

    **Welcome to Sukrthi Recruit**We are seeking a skilled and customer-oriented Front Office Executive to join our team.The ideal candidate will possess:Minimum 1-2 years of experience in a front desk representative, agent, or relevant positionProficient in English (oral and written)Excellent knowledge of MS Office (especially Excel and Word)Strong...

  • Office Coordinator

    3 weeks ago


    Coimbatore, Tamil Nadu, India Sahanas Creations Full time

    Company OverviewSahanas Creations is a leading company specializing in interior design and architectural projects. Our mission is to deliver high-quality projects on time and within budget.Job OverviewWe are seeking an experienced Admin Manager for our Coimbatore office. The successful candidate will handle diverse projects, including apartments, villas,...


  • Coimbatore, Tamil Nadu, India Sahanas Creations Full time

    Company OverviewSahanas Creations is a renowned company with expertise in interior design and architecture. Our mission is to deliver high-quality projects on time and within budget, making a positive impact globally through our designs.Job OverviewWe are seeking an experienced Admin Manager to join our team at Sahanas Creations. The successful candidate...

  • Office Administrator

    3 weeks ago


    Coimbatore, Tamil Nadu, India Kukulkan Manpower Consultancy Full time

    Job OverviewWe are seeking a dedicated and organized individual to fill the role of Back Office Support Specialist at Kukulkan Manpower Consultancy.This entry-level position is perfect for a fresher with 0 to 1 year of work experience seeking a full-time role.The primary aim is to support front-end operations by efficiently handling various administrative...