Front Desk Operations Manager

15 hours ago

Kota, Rajasthan, India beBeeFrontDesk Full time ₹ 8,79,000 - ₹ 12,10,400
Job Overview

The Front Desk Operations Manager plays a pivotal role as the primary point of contact for students, visiting faculty, and guests at an educational institution. This position demands exceptional communication and interpersonal skills to manage front desk operations, handle guest relations, address student accommodation and hostel-related concerns, and coordinate with internal teams to ensure seamless functioning.

Key Responsibilities:

  • Front Desk Management
  • Maintain visitor records, appointment schedules, and check-in/check-out logs.
  • Act as a liaison between students and administration for hostel-related queries.
  • Address and resolve student complaints related to facilities and services.
  • Coordinate with student welfare/administration teams for resolution of issues.
  • Visiting Faculty & Guest Accommodation
  • Manage bookings, check-in, and check-out process for visiting faculty and institute guests.
  • Ensure rooms are well-prepared, clean, and meet hospitality standards.
  • Address any accommodation-related issues promptly and effectively.
  • Property & Facility Management (Hostel & Guest Accommodation)
  • Monitor upkeep, cleanliness, and functionality of hostel and guesthouse facilities.
  • Coordinate with housekeeping, maintenance, and security teams for smooth operations.
  • Report property-related issues and ensure timely resolution.
  • Administrative Support
  • Manage documentation related to hostel occupancy, guest bookings, and complaint registers.
  • Assist in preparing periodic reports on student/guest satisfaction and property maintenance.
  • Support institute events by coordinating guest arrivals and accommodation.
  • Ensure compliance with institute policies and safety standards.

Required Skills & Qualifications:

  • Graduate in Hospitality, Administration, or related field.
  • Strong problem-solving ability with a student- and guest-centric approach.
  • Proficiency in MS Office (Word, Excel, Outlook).
  • Attention to detail with record-keeping and reporting.
  • Team coordination and stakeholder management skills.

Benefits:

  • Promoting a positive student experience through excellent service delivery.
  • Fostering strong relationships with students, faculty, and external stakeholders.
  • Contribution to the smooth operation of the educational institution.

Other Requirements:

  • Ability to work independently with minimal supervision.
  • Excellent communication and interpersonal skills.

Work Environment:

This is a dynamic and fast-paced environment that requires adaptability and flexibility.

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