IT Support Operations Director
1 day ago
The IT Service Desk Manager plays a critical role in the organizational structure, fostering a culture of ownership and accountability. This position is responsible for overseeing the entire Service Desk function, ensuring high-quality support and driving process improvements.
This leader oversees all Service Desk Supervisors and frontline staff across multiple pods, promoting collaboration and seamless handoffs between teams. The Manager partners closely with peer Managers to deliver an end-to-end support experience and is accountable for service delivery performance, team development, and process adoption.
Key Responsibilities:- Lead workforce planning and staffing decisions to support demand and coverage models.
- Develop and implement knowledge management practices to drive efficiency and effectiveness.
- Collaborate with peer managers and infrastructure teams to ensure smooth operations and support alignment.
The successful candidate will have strong leadership and communication skills, with the ability to motivate and develop a high-performing team. Experience with ITSM tooling and knowledge management is highly desirable.
Requirements:- Proven track record of leading high-performing teams and driving business outcomes.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
- Ability to analyze complex problems and develop effective solutions.
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Director of Operational Excellence
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Human Resources Director
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Kota, Rajasthan, India beBeeOperations Full time ₹ 8,00,000 - ₹ 12,00,000Job OverviewWe are seeking a seasoned Logistics Operations Director to lead our end-to-end last mile delivery operations. This role involves overseeing daily, weekly, and monthly delivery performance, ensuring timely deliveries and optimized routes.
