Director of Patient Care Operations

19 hours ago


Kota, Rajasthan, India beBeeHealthcare Full time ₹ 1,80,00,000 - ₹ 2,10,00,000

Job Title: Senior Director of Patient Experience Services

A highly skilled professional is required to lead the patient care services department and ensure seamless delivery of services. The ideal candidate will possess a strong background in hospital administration or healthcare management, with 12+ years of experience in managing both outpatient and inpatient services.

  • Key Responsibilities:
  • Develop and implement standardized processes for front office, admission, and discharge operations.
  • Ensure effective manpower planning and optimal deployment across all patient care areas.
  • Plan for future expansion and growth of the department.
  • Collaborate closely with clinical, diagnostic, and treatment teams to deliver high-quality patient experiences.
  • Supervise front office operations and staffing on a daily basis.
  • Design, conduct, and coordinate training programs to upskill and engage the team.
  • Oversee departmental operations, including staffing levels, process evaluation, and continuous improvement initiatives.
  • Analyze and document operating procedures to identify opportunities for enhancing efficiency.
  • Required Skills and Qualifications:
  • Masters/Bachelors degree in Hospital Administration, Healthcare Management, Nursing, or related field.
  • Strong experience in managing outpatient and inpatient services, including admissions, discharge, and front office operations.
  • Proven leadership ability to lead large teams and drive training & development initiatives.
  • Deep commitment to delivering high-quality patient experiences.
  • Ability to plan for department growth, implement process improvements, and coordinate effectively with clinical, diagnostic, and support teams.


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