
Director of Patient Care Operations
19 hours ago
Job Title: Senior Director of Patient Experience Services
A highly skilled professional is required to lead the patient care services department and ensure seamless delivery of services. The ideal candidate will possess a strong background in hospital administration or healthcare management, with 12+ years of experience in managing both outpatient and inpatient services.
- Key Responsibilities:
- Develop and implement standardized processes for front office, admission, and discharge operations.
- Ensure effective manpower planning and optimal deployment across all patient care areas.
- Plan for future expansion and growth of the department.
- Collaborate closely with clinical, diagnostic, and treatment teams to deliver high-quality patient experiences.
- Supervise front office operations and staffing on a daily basis.
- Design, conduct, and coordinate training programs to upskill and engage the team.
- Oversee departmental operations, including staffing levels, process evaluation, and continuous improvement initiatives.
- Analyze and document operating procedures to identify opportunities for enhancing efficiency.
- Required Skills and Qualifications:
- Masters/Bachelors degree in Hospital Administration, Healthcare Management, Nursing, or related field.
- Strong experience in managing outpatient and inpatient services, including admissions, discharge, and front office operations.
- Proven leadership ability to lead large teams and drive training & development initiatives.
- Deep commitment to delivering high-quality patient experiences.
- Ability to plan for department growth, implement process improvements, and coordinate effectively with clinical, diagnostic, and support teams.
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