Expert Patient Advocate

3 days ago

Kota, Rajasthan, India beBeePatientSupport Full time ₹ 20,00,000 - ₹ 40,00,000
Remote Patient Support Specialist

We are seeking a detail-oriented and communicative professional to join our team as a Remote Patient Support Specialist. This role involves providing administrative support and managing patient interactions for a U.S.-based physical and rehabilitation medicine clinic.

About the Role:

  • This is a full-time, remote position with regular working hours from Monday to Thursday 5:30 PM to 6:30 AM IST and Friday 5:30 PM to 4:30 AM IST.
  • You will be the first point of contact for patients, therapists, and staff, handling day-to-day operations and ensuring smooth communication and efficient patient flow.

Key Responsibilities:

  1. Administrative Support: Collaborate with the billing team on insurance verification, billing, and session authorizations. Educate patients on their insurance benefits and collect co-pays.
  2. Scheduling & Coordination: Manage patient appointments, assist with transportation arrangements, and coordinate with home care schedulers.
  3. Patient Management: Assist clinic therapists, monitor patient evaluations, and track patient discharge lists. Proactively address patient no-shows and cancellations to ensure continuity of care.

Required Skills & Qualifications:

  • A minimum of one (1) year of experience in administrative and medical office roles, specifically with scheduling.
  • Excellent verbal and written communication skills with a clear, neutral accent (preferably American or British).
  • Proficiency in Electronic Medical Records (EMR) systems such as Epic, AthenaHealth, or WebPT is required. Microsoft Office (Word, Excel) and Google Applications (Sheets, Docs, Calendar) are also beneficial.

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