
Financial Operations Specialist
1 day ago
The Night Auditor/Manager plays a crucial role in ensuring the smooth operation of overnight front desk and accounting tasks. This position acts as the primary contact for late-night guests, balancing financial transactions, preparing daily reports, and overseeing service delivery.
Key Responsibilities:
- Welcome guests warmly and provide exceptional customer service.
- Handle reservations, wake-up calls, and arrange amenities like taxis and shuttle services.
- Assist VIPS and VVIPS with personalized follow-ups.
- Process room charges, taxes, and invoices accurately.
- Balance cash drawers, process credit card transactions, and verify receipts meticulously.
- Monitor key financial metrics and generate end-of-day reports effectively.
- Verify completion of tasks and communicate with other departments seamlessly.
- Secure hotel valuables and audit financial accounts regularly.
Requirements:
- At least 3 years of experience in front desk management.
- Fundamental math and accounting skills.
- Proficiency in MS Office, PMS, and IDS software.
- Outstanding communication and organizational abilities.
- A degree in Hotel Management or a related field is highly desirable.
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