Remote Desktop Technical Specialist

17 hours ago


Hubli, Karnataka, India beBeeSupport Full time ₹ 12,00,000 - ₹ 15,00,000

About Us: We're a forward-thinking organization that combines innovation with a friendly, open culture and the backing of a respected parent company.

Job Title:Desktop Support Specialist

Location:Bangalore

Work Mode:Hybrid Mode

Experience: 3+ Years

Job Type:Contract to Hire (C2H)

Notice Period: Immediate Joiners.

Mandatory Skills:

Desktop Support Expertise – 24/7 Shift (2–5 Years Experience)

Shift Details

• Rotational 24/7 support including night shifts, weekends, and public holidays

• Must be flexible to work in three shifts: Morning, Evening, and Night

Key Responsibilities:

• Provide round-the-clock technical support for desktops, laptops, and peripherals

• Monitor and respond to incidents via ticketing system within SLA timelines

• Perform remote troubleshooting and escalate unresolved issues

• Support users across different time zones and ensure minimal downtime

• Maintain logs of shift activities and handover reports for continuity

• Collaborate with global IT teams for coordinated support

• Provide technical support for desktops, laptops, printers, and other peripherals

• Troubleshoot hardware and software issues both onsite and remotely

• Install, configure, and upgrade operating systems and applications

• Respond to user tickets and resolve issues related to Windows, Mac, or Linux environments

• Maintain logs of support requests, resolutions, and system updates

• Assist in setting up new systems and user accounts

• Collaborate with IT teams to escalate unresolved issues

• Ensure timely updates and patches for systems and applications

• Train users on basic IT procedures and best practices

• Maintain inventory of IT assets and ensure compliance with company policies



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