
Technical Support Career Advancement Opportunity
2 days ago
We are seeking a talented and motivated individual to fill the role of Senior Technical Process Executive.
This position involves providing exceptional technical support via chat to customers experiencing issues with Microsoft Windows & O365.
As a Senior Technical Process Executive, you will be responsible for:
- Providing fast, clear, and effective solutions to customer queries.
- Diagnosing and resolving complex problems using your technical expertise.
You will also have the opportunity to work with a range of technical products and develop your skills in troubleshooting and problem-solving.
Required Skills & Qualifications">To be successful in this role, you will need to possess the following skills and qualifications:
- Typing speed of 35 WPM or higher (mandatory).
- Prior experience in technical support via chat in Business to Customer environments.
- Excellent written and verbal communication skills.
- Any Graduate or Postgraduate degree.
- Hands-on experience troubleshooting Microsoft Windows & O365 queries.
- Certifications like Microsoft Certified: Azure Fundamentals or M365 Fundamentals are a strong plus.
As a member of our team, you can expect a dynamic and supportive work environment that encourages growth and development.
We offer competitive compensation packages and a range of benefits to support your overall well-being.
Join us and take the first step towards a rewarding career with a global leader
Requirements">Please note that laptops, cameras, and other electronic devices are not allowed at the venue due to security reasons.
Original Government ID is mandatory for security clearance.
Preference will be given to immediate joiners.
Infosys BPM is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace where everyone can thrive.
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