
Servicing Excellence Manager
1 week ago
Job Title:
Servicing Excellence Manager
About the Role:
The ideal candidate will be responsible for enhancing the service business of a two-wheeler manufacturing industry. This involves improving operational efficiency in workshops, boosting customer satisfaction and profitability.
Key Responsibilities:
- Service Process Improvement: Analyze and improve the service process to increase PSF Score.
- Customer Engagement: Regularly contact customers through telephone calls and personal meetings to understand their expectations and take corrective actions.
- Dealer Support: Assist dealers in closing customer complaints within 48 hours and enhance the capability level of their service teams.
- Product Quality Focus: Emphasize turnaround time and ensure trouble-free vehicles for pre-owned 2wheeler customers.
Requirements:
- 2-10 years of experience in the relevant field.
- Knowledge of product repair standards, special tools, and customer handling skills.
Expected Outcomes:
- Improved service operational efficiency.
- Increased customer satisfaction and profitability.
Work Environment:
This role is located in Anantapur, Andhra Pradesh, and requires travel to other locations as needed.
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