Senior IT Service Management Platform Specialist

1 week ago

Anantapur, Andhra Pradesh, India beBeeServiceNow Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
Technical Leadership Role

We are seeking a highly experienced Technical Lead to spearhead architecture, design, and development efforts for IT Service Management (ITSM) implementations on the ServiceNow platform.

Key Responsibilities:
  • Oversee technical architecture and solution design for ServiceNow ITSM implementations, ensuring alignment with enterprise ITIL processes.
  • Design, configure, and customize core ITSM modules: Incident, Problem, Change, Request, Knowledge, CMDB, Service Catalog, and SLA Management.
  • Implement ServiceNow Agent Workspace, Service Operations Workspace, and mobile views for ITSM agents.
  • Develop and maintain custom components including Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, Notifications, and Inbound Actions.
  • Build and optimize workflows using Flow Designer, Workflow Editor, and Scripted Flows.
  • Customize form views, list layouts, dashboards, and Performance Analytics widgets for ITSM reporting and analytics.
  • Integrate ServiceNow with external systems (e.g., Active Directory, monitoring tools, CMDB sources, ticketing systems) using REST/SOAP APIs, Integration Hub, and MID Server.
  • Browse through Event Management or auto-ticketing integrations with tools like SolarWinds, Dynatrace, AppDynamics, Nagios, or Splunk if ITOM is in scope.
  • Guide and mentor a team of developers and admins in an Agile environment.
  • Define technical standards, perform code reviews, and enforce platform governance and data model integrity.
  • Support sprint planning, story grooming, and UAT coordination.
  • Manage and support platform upgrades, cloning, patching, and performance tuning activities.
  • Resolve platform-related performance and security issues.
  • Optimize processes using AI Search, Virtual Agent, and Predictive Intelligence (if in use).
What You Will Need
  • Strong understanding of IT Service Management concepts and industry best practices.
  • Experience with ServiceNow platform configuration and customization.
  • Expertise in integration with external systems using REST/SOAP APIs and other technologies.
  • Proficiency in workflow design and optimization using Flow Designer and other tools.
Why This Role Matters

This role will play a crucial part in driving ITSM excellence across the organization. As a Technical Lead, you will have the opportunity to shape the future of our ServiceNow platform and contribute to the success of our business.

  • Platform Innovation Specialist

    2 days ago

    Anantapur, Andhra Pradesh, India beBeeCloudNative Full time US$ 1,50,000 - US$ 2,00,000

    Senior Platform Engineer Job Summary:Develop and maintain cutting-edge build and test environments for critical GenAI workloads on cloud infrastructure.Partner with architects to design robust and scalable systems, providing crucial development support to SRE/Operations teams tackling distributed systems challenges at scale. Champion Cloud-Native...

  • Senior Accounts Management Specialist

    2 days ago

    Anantapur, Andhra Pradesh, India beBeeAccountant Full time ₹ 8,00,000 - ₹ 10,00,000

    Senior Accounts Management SpecialistAbout the Role:We are seeking an experienced Senior Accounts Management Specialist to oversee daily accounts payable operations, including invoice processing and payments.The ideal candidate will have proven experience in accounts payable or accounting, with leadership skills and knowledge of financial regulations.Duties...

  • GenAI/ML Platform Specialist

    2 days ago

    Anantapur, Andhra Pradesh, India beBeeArtificialintelligence Full time ₹ 15,00,000 - ₹ 25,00,000

    Job Title: GenAI/ML Platform SpecialistJob Summary:We are seeking a highly skilled specialist to design and develop scalable GenAI/ML platforms using Dataiku, Bedrock, and other technologies.The successful candidate will have experience working with Python, R, React, NodeJS, Jupyter notebooks, and Docker and Kubernetes.Key Responsibilities:Develop scalable...

  • Senior Risk Management Specialist

    2 days ago

    Anantapur, Andhra Pradesh, India beBeeRisk Full time ₹ 15,50,400 - ₹ 25,82,400

    Job Title: Senior Risk Management SpecialistJob OverviewThis role oversees all operational activities in the Enterprise Risk Management function, ensuring a robust framework is implemented across the organization.We are seeking an experienced professional to design and implement internal control systems and risk management frameworks.The ideal candidate will...

  • Microsoft Power Platform Developer

    5 days ago

    Anantapur, Andhra Pradesh, India beBeeGovernance Full time ₹ 1,50,00,000 - ₹ 1,80,00,000

    Power Platform Governance and Development SpecialistJob DescriptionAs a Power Platform Governance and Development Specialist, you will play a critical role in shaping and maintaining a secure, compliant, and efficient Power Platform environment across the organization. You will be responsible for leading governance and lifecycle management for Power...

  • Expert AI Platform Developer

    12 hours ago

    Anantapur, Andhra Pradesh, India beBeeSeniorAIDeveloper Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Driven by innovation, we're seeking a seasoned expert to spearhead the development of our cutting-edge AI platform.This is not just another full-stack position - you'll be at the forefront of AI technology, working with emerging tools and helping enterprises transform their operations.We're looking for senior developers with diverse skill sets who can...

  • Career Advancement: Senior Financial Specialist Position

    3 days ago

    Anantapur, Andhra Pradesh, India beBeeAuditor Full time ₹ 60,00,000 - ₹ 1,00,00,000

    Senior Financial Specialist Job OpportunityOur organization is seeking a skilled Senior Financial Specialist to lead the preparation and examination of financial statements, conduct audits, and ensure compliance with regulatory requirements.The ideal candidate will analyze financial data, assess risks and internal controls, and provide recommendations for...

  • Cloud Platform Specialist

    15 hours ago

    Anantapur, Andhra Pradesh, India beBeeEngineering Full time ₹ 80,00,000 - ₹ 1,20,00,000

    Cloud Platform EngineerWe are seeking an experienced Cloud Platform Engineer to design, build, and maintain scalable, secure, and reliable cloud platforms. You will be part of a collaborative team working closely with development, DevOps, and security teams to deliver efficient applications and services.ResponsibilitiesImplement and manage cloud-based...

  • Chief Service Delivery Officer

    3 days ago

    Anantapur, Andhra Pradesh, India beBeeServiceManagement Full time US$ 1,20,000 - US$ 1,50,000

    Senior Service Management LeaderJob Summary:We seek an experienced Senior Service Management professional to lead our technology service management operation unit. This critical role will be responsible for ensuring uninterrupted Technology Services to our Staffs and Customers through ITIL process governance, leading service improvements and driving...

  • Cybersecurity Platform Technical Lead

    16 hours ago

    Anantapur, Andhra Pradesh, India beBeeEngineering Full time ₹ 30,00,000 - ₹ 40,00,000

    Senior Engineering Manager Position We are looking for a seasoned engineering leader to drive the strategic vision and technical direction of our cybersecurity platform. As Senior Engineering Manager, you will oversee the development and delivery of our products, build and scale high-performing teams, and ensure seamless execution across multiple domains.