
E-Commerce Post-Purchase Specialist
2 days ago
The ideal candidate will own the end-to-end post-purchase journey for our marketplace, driving both seller dispatch readiness and 3PL performance.
- Manage vendor relationships to ensure timely packing, order readiness, and minimal post-order out-of-stock situations.
- Collaborate with operational teams to optimize allocation, reduce transit exceptions, damages, and returns.
- Partner with customer service to resolve issues, lower contact rates, and ensure timely ticket closure.
Requirements:
- 4–7 years of experience in e-commerce logistics, 3PL operations, or supply chain management.
- Strong understanding of seller dispatch operations, 3PL contracts, on-time delivery, return to origin, and cost optimization.
- Proficiency in data analysis, SQL/BI a plus.
- Bias for action, strong vendor management, and structured problem-solving skills.
Key Responsibilities:
- Ensure reliability, cost efficiency, and a smooth retailer experience throughout the post-purchase journey.
- Track penalty recovery, claims realization, and highlight leakage areas (lane delays, packer/station misses, weight mismatches).
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