E-Commerce Post-Purchase Specialist

2 days ago


Aurangabad, Maharashtra, India beBeeLogistics Full time ₹ 80,00,000 - ₹ 1,50,00,000
Post-Purchase Logistics Expert

The ideal candidate will own the end-to-end post-purchase journey for our marketplace, driving both seller dispatch readiness and 3PL performance.

  • Manage vendor relationships to ensure timely packing, order readiness, and minimal post-order out-of-stock situations.
  • Collaborate with operational teams to optimize allocation, reduce transit exceptions, damages, and returns.
  • Partner with customer service to resolve issues, lower contact rates, and ensure timely ticket closure.

Requirements:

  • 4–7 years of experience in e-commerce logistics, 3PL operations, or supply chain management.
  • Strong understanding of seller dispatch operations, 3PL contracts, on-time delivery, return to origin, and cost optimization.
  • Proficiency in data analysis, SQL/BI a plus.
  • Bias for action, strong vendor management, and structured problem-solving skills.

Key Responsibilities:

  • Ensure reliability, cost efficiency, and a smooth retailer experience throughout the post-purchase journey.
  • Track penalty recovery, claims realization, and highlight leakage areas (lane delays, packer/station misses, weight mismatches).


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