
Customer Service Support Professional
2 days ago
Customer Service Representative Job Description
Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team. The successful candidate will be responsible for handling customer inquiries and resolving issues in a timely and professional manner.
Main Responsibilities- Handle customer queries via phone calls, emails, or chats with a focus on resolving issues efficiently
- Provide excellent customer service by understanding their needs and concerns, and offering solutions accordingly
- Manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction
- Collaborate with internal stakeholders to resolve complex issues that require technical expertise
To be considered for this role, you will need:
- 0-5 years of experience in BPO/Call Centre environment
- Excellent communication skills in English language (written & spoken)
- Ability to work rotational shifts including night shifts (UK shift)
- Strong problem-solving skills with ability to handle multiple tasks simultaneously
- Basic computer knowledge with proficiency in Microsoft Office applications
We offer a competitive salary package, including:
- Two-way transport
We are a dynamic and innovative company, dedicated to providing exceptional customer service. We believe in the importance of teamwork and employee development.
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