Customer Support Professional Leader

22 hours ago


Bengaluru, Karnataka, India beBeeLeadership Full time ₹ 20,00,000 - ₹ 25,00,000
Customer Service Team Lead Role

Westbury-Kommerce seeks an experienced customer service professional to oversee our support team. The ideal candidate will have a strong background in customer service, with at least 8-10 years of experience and 5 years of leadership or supervisory experience.

The successful candidate will be responsible for leading the customer support team, ensuring exceptional customer service by monitoring calls, emails, and chat interactions, and developing and implementing processes to improve efficiency and effectiveness.

Key Responsibilities:

  • Monitor performance and provide feedback and coaching to team members.
  • Analyze customer feedback and identify areas for improvement.
  • Develop solutions to enhance customer experience.
  • Motivate and encourage the team to achieve targets and goals.

Requirements:

  • Minimum 8-10 years of experience in customer support or customer service.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving skills and ability to make decisions under pressure.
  • Experience with customer support software and tools.

This role requires a strong leader who can motivate and guide their team to deliver exceptional customer service. If you are a results-driven professional with a passion for customer satisfaction, we encourage you to apply.



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