
Advanced Banking Operations Professional
2 days ago
Job Title: Service Management Engineer
About the RoleWe are seeking an experienced professional to fill a Service Management Engineer position. This role will involve providing advanced support for service management in a mission-critical banking environment.
Key Responsibilities:- Ensure compliance with regulatory requirements, including PCI DSS, SWIFT, and local banking regulations.
- Operate under ITIL processes (Incident/Change/Problem/Knowledge).
- Troubleshoot complex issues, manage approved changes, and participate in disaster recovery/business continuity planning drills.
- Conduct root cause analysis for recurring issues and implement permanent fixes.
- Tune configurations and schedule jobs to optimize performance and reliability.
- Coordinate vendor technical assistance cases, firmware/patch planning, and validate post-change health.
- Strong documentation, runbook maintenance, and clear communication with stakeholders.
- Ownership mindset with readiness for 24x7 support and on-call rotation.
To be successful in this role, you will need:
- Overall Experience: 3+ years (L2), 8+ years (L3)
- Skills: Service Management, Incident/Change/Problem Management, ServiceNow/BMC
This is a full-time position with excellent opportunities for professional growth and development. You will have the chance to work with a talented team and contribute to the success of our organization.
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