Advanced Banking Operations Professional

2 days ago


Vadodara, Gujarat, India beBeeServiceManagement Full time ₹ 10,00,000 - ₹ 15,00,000

Job Title: Service Management Engineer

About the Role

We are seeking an experienced professional to fill a Service Management Engineer position. This role will involve providing advanced support for service management in a mission-critical banking environment.

Key Responsibilities:
  • Ensure compliance with regulatory requirements, including PCI DSS, SWIFT, and local banking regulations.
  • Operate under ITIL processes (Incident/Change/Problem/Knowledge).
  • Troubleshoot complex issues, manage approved changes, and participate in disaster recovery/business continuity planning drills.
  • Conduct root cause analysis for recurring issues and implement permanent fixes.
  • Tune configurations and schedule jobs to optimize performance and reliability.
  • Coordinate vendor technical assistance cases, firmware/patch planning, and validate post-change health.
  • Strong documentation, runbook maintenance, and clear communication with stakeholders.
  • Ownership mindset with readiness for 24x7 support and on-call rotation.
Requirements:

To be successful in this role, you will need:

  • Overall Experience: 3+ years (L2), 8+ years (L3)
  • Skills: Service Management, Incident/Change/Problem Management, ServiceNow/BMC
About Us

This is a full-time position with excellent opportunities for professional growth and development. You will have the chance to work with a talented team and contribute to the success of our organization.



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