Discovery and CMDB Specialist
2 days ago
TQuanta Technologies Pvt. Ltd. is seeking a seasoned IT professional to fill the role of Discovery and CMDB Specialist.
The ideal candidate will possess a strong understanding of IT Service Management and Configuration Item (CI) management, with expertise in ServiceNow and related tools.
Key Responsibilities:
- Design and implement efficient Discovery processes to capture accurate and detailed CI information.
- Develop and customize Discovery patterns to address complex applications, networked assets, and cloud environments.
- Collaborate with network and server teams to resolve access issues, missing credentials, or incompatible network configurations.
- Perform regular audits on Discovery data to ensure CMDB accuracy, completeness, and alignment with organizational data standards.
- Oversee and manage Discovery and platform upgrades, testing and validating custom patterns and sensors for a seamless transition.
- Integrate Discovery with ITSM processes for Incident, Change, and Problem Management to enhance overall IT visibility.
Optional Responsibilities:
- Implement Service Mapping to ensure complete, accurate service dependency mappings across applications and infrastructure.
- Collaborate with application and infrastructure teams to troubleshoot Service Mapping issues and ensure accurate, real-time service visibility.
Good to Have:
- Experience with Event Management to monitor infrastructure alerts, correlate events, and reduce noise for effective incident management.
- Develop alert correlation rules to reduce alert fatigue and streamline incident response processes.
- Automate incident creation and prioritization based on event severity and correlation to ensure rapid, effective resolution.
Required Skills and Qualifications:
- Proven experience with ServiceNow - SaaS
- Knowledge of ManageEngine ITOM
Benefits:
- Competitive salary and benefits package
- Ongoing training and professional development opportunities
- Collaborative and dynamic work environment
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