Discovery and CMDB Specialist

2 days ago


Bengaluru, Karnataka, India TQuanta Technologies Pvt. Ltd. Full time

TQuanta Technologies Pvt. Ltd. is seeking a seasoned IT professional to fill the role of Discovery and CMDB Specialist.

The ideal candidate will possess a strong understanding of IT Service Management and Configuration Item (CI) management, with expertise in ServiceNow and related tools.

Key Responsibilities:

  1. Design and implement efficient Discovery processes to capture accurate and detailed CI information.
  2. Develop and customize Discovery patterns to address complex applications, networked assets, and cloud environments.
  3. Collaborate with network and server teams to resolve access issues, missing credentials, or incompatible network configurations.
  4. Perform regular audits on Discovery data to ensure CMDB accuracy, completeness, and alignment with organizational data standards.
  5. Oversee and manage Discovery and platform upgrades, testing and validating custom patterns and sensors for a seamless transition.
  6. Integrate Discovery with ITSM processes for Incident, Change, and Problem Management to enhance overall IT visibility.

Optional Responsibilities:

  1. Implement Service Mapping to ensure complete, accurate service dependency mappings across applications and infrastructure.
  2. Collaborate with application and infrastructure teams to troubleshoot Service Mapping issues and ensure accurate, real-time service visibility.

Good to Have:

  1. Experience with Event Management to monitor infrastructure alerts, correlate events, and reduce noise for effective incident management.
  2. Develop alert correlation rules to reduce alert fatigue and streamline incident response processes.
  3. Automate incident creation and prioritization based on event severity and correlation to ensure rapid, effective resolution.

Required Skills and Qualifications:

  1. Proven experience with ServiceNow - SaaS
  2. Knowledge of ManageEngine ITOM

Benefits:

  1. Competitive salary and benefits package
  2. Ongoing training and professional development opportunities
  3. Collaborative and dynamic work environment


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