Chat Customer Experience Ambassador

23 hours ago


Kollam, Kerala, India beBeeExperience Full time ₹ 4,00,000 - ₹ 8,00,000

Customer Experience Representative Opportunity

We are seeking a highly skilled and motivated customer experience representative to deliver exceptional service through chat.

Key Responsibilities:

  • Manage customer queries through chat in a professional and timely manner.
  • Provide accurate information regarding products/services.
  • Resolve customer concerns efficiently while ensuring customer satisfaction.
  • Document all interactions in the system as per company policies.
  • Follow standard procedures and guidelines while troubleshooting.
  • Collaborate with internal teams for issue resolution when needed.

Requirements:

  • Education: Undergraduate / Graduate in any discipline.
  • Communication Skills: Excellent written English communication is mandatory.
  • Ability to multi-task and handle pressure in a fast-paced environment.
  • Prior BPO/chat support experience is an added advantage.

This role offers an excellent opportunity for freshers and experienced professionals to contribute to the success of our organization.

The selected candidate will work on rotational shifts (24/7 including night shifts) and have access to a free cab facility (home pickup & drop).



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