IT Department Lead

2 days ago

Pune, Maharashtra, India beBeeIT Full time ₹ 6,00,000 - ₹ 8,00,000
Job Overview

This role involves overseeing the efficient operation of an IT department, ensuring exceptional service delivery in line with industry standards and luxury hotel expectations.

Key Responsibilities:
  • Maintain computer networks and related computing environments, including hardware, software, and system configurations.
  • Plan, coordinate, and implement network security measures to safeguard data, software, and hardware.
  • Operate master consoles to monitor system performance and coordinate computer network access and usage.
  • Perform routine network startup and shutdown procedures while ensuring accurate record-keeping.
System Design & Configuration
  • Design, configure, and test computer hardware, networking software, and operating system software.
  • Recommend improvements for systems and network configurations and determine hardware or software requirements related to such changes.
Network Performance & Future Planning
  • Continuously monitor network performance and determine where adjustments are needed to enhance efficiency or functionality.
  • Analyze network requirements and plan for future changes based on growth or technological advancements.
Guest Experience & Wellness Focus
  • Lead the rejuvenation of the room experience, ensuring IT services remain relevant and consistent with wellness and sustainability practices.
  • Partner with departments to ensure smooth IT system operation meeting guest needs.
  • Enhance guest satisfaction through improved IT services.
Cost Efficiency & Training
  • Instill a cost-focused philosophy through regular team training and educational programs.
  • Maintain budgetary controls to ensure optimal cost management within the department.
Compliance & Operational Excellence
  • Ensure IT operations comply with legal, statutory, financial requirements, hotel policies, and industry standards.
  • Implement, review, and maintain documentation, reporting systems, security protocols, and safety practices.
Qualifications & Skills
  • Bachelor's degree in Computer Science, Business Administration, or related field.
  • Systems experience in an IT role, focusing on luxury hotel operations.
  • Proven experience in network management, systems configuration, and hardware/software troubleshooting.
  • Strong technical skills in network security, disaster recovery, and performance monitoring.
  • Ability to work under pressure while maintaining smooth IT system operation.
  • Familiarity with wellness and sustainability trends in the hospitality industry.
  • Strong leadership and team management abilities, with experience in training, supervision, and fostering a cost-conscious environment.
Performance Expectations
  • Ensure continuous operational efficiency and high IT service delivery standards in line with luxury hotel industry expectations.
  • Regularly assess IT infrastructure to identify areas for improvement, ensuring seamless guest experience and staff support.
  • Maintain excellent relationships with internal departments and external vendors to resolve technical issues timely.

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