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Global Financial Services Operations Director
3 weeks ago
We are seeking a seasoned professional to spearhead our large-scale operations across the financial services sector.
The ideal candidate will possess a strong track record of managing high-performing teams (150+ headcount), with extensive experience working with global clients across various regions.
This strategic leadership role involves:
- Service Delivery Management: Overseeing end-to-end service delivery for global banking and financial clients, ensuring seamless experiences.
- Automation and Process Improvements: Driving innovation through analytics, RPA, and digital tools to boost productivity and customer satisfaction.
- Strategic Partnerships: Collaborating with senior client stakeholders to define business vision and drive growth.
- Risk Management and Compliance: Leading risk management, KYC, CDD/EDD, and financial compliance operations.
- Team Development: Building and mentoring diverse, high-performing teams that foster inclusivity and employee engagement.
To succeed in this challenging role, you will need:
- At least 15 years of experience in managing large operations teams.
- Demonstrated expertise in process improvements, automation, and analytics.
- A proven track record of driving business growth and delivering exceptional results.
- Strong leadership skills, with the ability to build and motivate high-performing teams.
- Excellent communication and collaboration skills, with a focus on client satisfaction.
If you are a results-driven leader looking to make a meaningful impact in the financial services sector, we encourage you to apply for this exciting opportunity.
