Customer Relationship Development Specialist

1 day ago

Coimbatore, Tamil Nadu, India beBeeRelationships Full time ₹ 90,00,000 - ₹ 1,50,00,000

Are you passionate about driving customer relationships forward? Do you have a knack for data analysis and excellent communication skills? As a Customer Relationship Management Manager, you will play a vital role in fostering customer loyalty and retention.

This is a full-time, on-site opportunity for a CRM professional located in Gurugram. Your key responsibilities will include developing and implementing customer relationship strategies, managing CRM software, and collaborating with sales and marketing teams to deliver exceptional customer service.

To succeed in this role, you will require strong analytical skills, excellent communication skills, and experience in sales and market segmentation. Additionally, you will need to be proficient in CRM platforms, such as WebEngage and MoEngage, and have a proven ability to work in a fast-paced environment.

  • Data Analysis Skills: You will analyze customer data to gain valuable insights and inform business decisions.
  • Customer Communication Skills: You will communicate effectively with customers and internal stakeholders to build strong relationships and drive customer satisfaction.
  • Sales and Marketing Experience: You will leverage your experience in sales and market segmentation to develop targeted customer relationship strategies.
  • CRM Platform Proficiency: You will manage and optimize CRM software to enhance customer engagement and conversion rates.
  • Fast-Paced Environment: You will thrive in a dynamic and rapidly evolving environment, adapting quickly to changing customer needs and business requirements.

As a dedicated CRM Manager, you will enjoy the following benefits:

  • Opportunity to work with a talented team of professionals
  • Professional growth and development opportunities
  • A competitive salary and benefits package

Please note that we are seeking a candidate who can map and own the repeat customer journey, nudge and retain existing customers, build sustainable revenue streams from loyalty and retention, and collaborate with project management to drive continuous improvement.

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