
Corporate Learning Manager
1 day ago
This is an exciting opportunity for a passionate and experienced corporate learning professional to drive organizational development.
The ideal candidate will have strong presentation, facilitation, and communication skills. Ability to design engaging and impactful training content.
- Training Program Design: Develop core training programs for onboarding, brand standards, guest service, compliance, and operations.
- Culture-Specific Training: Customize training content to reflect the needs and culture of each property while maintaining brand alignment.
- Blended Learning Strategies: Implement blended learning strategies including in-person, on-the-job, virtual, and e-learning formats.
- Quality Control: Ensure consistency in training quality across all properties.
- Needs Assessment: Conduct training needs assessments in collaboration with hotel department heads and HR teams.
- Performance Analysis: Monitor and analyze performance data, guest feedback, and quality audit scores to identify training gaps and improvement areas.
- Targeted Solutions: Develop targeted learning solutions based on business objectives and performance outcomes.
- Leadership Development: Deliver leadership development programs for supervisors, managers, and high-potential team members.
- Coaching and Mentorship: Coach hotel leadership teams on training techniques, team engagement, and performance management.
- SUCCESSION PLANNING: Support succession planning by identifying internal talent and preparing them for future roles.
- Mandatory Programs: Ensure all team members are trained in mandatory programs including health & safety, security, compliance, and brand-specific training.
- Compliance and Records: Monitor compliance with training requirements and maintain accurate records across all properties.
- Collaboration and Partnership: Partner with brand corporate training teams to roll out new initiatives and ensure adherence to standards.
- Knowledge-Sharing: Facilitate knowledge-sharing and best practices across hotels.
We are looking for someone with a Bachelor's degree in Human Resources, Hospitality Management, or related field (preferred). A minimum of 3-5 years of experience in a training role within the hospitality industry, with multi-property exposure preferred. Experience with Learning Management Systems (LMS), e-learning platforms, and instructional design is an asset.
We offer a competitive salary and benefits package, as well as opportunities for career growth and professional development. If you are a motivated and results-driven individual who is passionate about learning and development, we encourage you to apply.
Required Skills:
- Strong presentation, facilitation, and communication skills.
- Ability to design engaging and impactful training content.
- High level of organizational and project management skills.
- Culturally sensitive with the ability to work across diverse teams.
Benefits:
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
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