Reliable Systems Engineer Leader
2 days ago
About the Role
We are seeking a seasoned Senior Site Reliability Engineer to join our team at Ushur in Bangalore. This is a unique opportunity to work on complex problems, craft elegant solutions, and drive improvements to our systems.
The ideal candidate will have 6-8 years of experience in solution engineering and/or DevOps, with a strong background in developing and supporting high-end solutions. They should be comfortable working in a hybrid/remote environment and have excellent verbal, written, and presentation skills.
Responsibilities
- Collaborate with customer success managers and solutions engineers to bring technical expertise in implementing intelligent automation solutions.
- Provide ongoing technical support for complex issues and escalations.
- Optimize and automate support processes, including improving on-call reliability, managing incidents, and reviewing RCAs.
- Define best practices for reliability and automation throughout the software lifecycle.
- Develop software that improves latency, availability, and scalability of services in production.
- Collaborate with DevOps Engineering to ensure reliability and severity goals.
- Create service level indicators, objectives, and monitoring.
- Mentor Site Reliability Engineers and Solution Engineers.
- Identify opportunities for continuous improvement and product features.
Requirements
- Minimum 6 years of IT experience with 4 years in solution engineering and/or DevOps.
- Knowledge in developing high-end solutions with both line of business and IT ownership.
- Excellent verbal, written, and presentation skills.
- Strong consultative and analytical skills.
- Familiarity with cloud services, REST APIs, and Postman.
- Solid understanding of source code management, compilers, and automated build tools.
- Ability to stay cool under pressure and juggle multiple projects.
- Passion for technology and fast-growing SaaS startups.
- Flexible approach to operating effectively with uncertainty and change.
Estimated Salary: ₹18,00,000 - ₹25,00,000 per annum.
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