Senior Team Manager
19 hours ago
We are seeking a highly skilled Team Leader to join our organization.
About the Role:
The successful candidate will have proven experience managing teams of 10-15+ members, demonstrating strong leadership and communication skills in English (both written and verbal).
Key Responsibilities:
- Team Management: Proven track record of effectively leading and motivating team members to achieve shared goals.
- Communication: Strong written and verbal communication skills, with the ability to articulate complex ideas in a clear and concise manner.
- Performance Metrics: In-depth understanding of key performance metrics: Shrinkage, Attrition, AHT, NPS, CSAT.
- Presentation: Experience presenting data-driven insights to senior management, with a focus on driving business growth and improvement.
Requirements:
- Degree required.
- 5+ years of experience in a related industry background.
Working Environment:
Flexible working hours and a collaborative work environment that fosters creativity and innovation.
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