Senior Team Lead

1 week ago

Hyderabad, Telangana, India beBeeOperations Full time ₹ 8,00,000 - ₹ 12,00,000

Job Description:

We are seeking a highly skilled and experienced Senior Operations Manager to join our team. As a key member of our organization, you will be responsible for managing daily activities of a large team of analysts, ensuring seamless customer service delivery, and driving business growth through process enhancements.

Key Responsibilities:

  • Manage and oversee the daily activities of a team size of 400+ analysts, ensuring effective customer service delivery and meeting all system, team, and individual goals and standards.
  • Elevate customer satisfaction by engaging in customer escalations, maintaining complete knowledge of all service tasks and programs, and staying up-to-date on system and telecommunications capabilities.
  • Demonstrate ability to develop and implement process enhancements, including technology and performance improvements, to drive business growth and efficiency.
  • Plan, prioritize, organize, and communicate effectively to achieve objectives and ensure compliance with organizational standards.
  • Maintain proficiency in Work-force management applications, Quality tools, and technologies to optimize team performance and efficiency.
  • Drive goal setting and prioritization, defining and implementing specific, driving objectives to propel business success.

Benefits:

We offer a competitive compensation package, opportunities for professional growth and development, and a collaborative work environment that fosters innovation and excellence.

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