Spa and Wellness Manager

2 weeks ago

Mumbai, Maharashtra, India AccorHotel Full time
Job Description

The Spa and Wellness Executive will play a pivotal role in the development, management, and delivery of our spa services and wellness programs. This position requires a dynamic individual with a strong background in spa and wellness management, excellent organizational skills, and a commitment to providing exceptional guest experiences.

Key Responsibilities:

Program Development & Management:

  • Design and implement wellness and spa programs that align with our vision of longevity and holistic wellbeing.
  • Develop and maintain a diverse range of spa treatments, services, and packages that cater to different guest needs and preferences.
  • Stay informed about industry trends and best practices to continually enhance our offerings.

Guest Experience:

  • Ensure that all guests receive exceptional service from their initial contact through to the completion of their spa experience.
  • Address guest inquiries, feedback, and concerns in a professional and timely manner.
  • Personalize guest interactions and recommendations to enhance their overall spa experience.

Team Leadership & Training:

  • Lead, motivate, and support spa staff, including therapists and wellness practitioners, ensuring high standards of service and professionalism.
  • Conduct regular training sessions and workshops to keep the team updated on new treatment techniques and wellness trends.
  • Evaluate staff performance and provide constructive feedback to foster continuous improvement.

Operational Management:

  • Oversee daily spa operations, including scheduling, inventory management, and facility maintenance.
  • Ensure that all spa equipment, products, and facilities are maintained to the highest standards of safety and hygiene.
  • Monitor and manage the spa budget, including tracking expenses, managing inventory, and maximizing revenue.

Marketing & Promotions:

  • Collaborate with the marketing team to develop and execute promotional strategies, special offers, and events that drive spa traffic and enhance guest engagement.
  • Assist in creating engaging content for social media and other marketing channels to promote spa services and wellness programs.

Quality Control & Compliance:

  • Ensure that all spa treatments and services are delivered in accordance with Fairmont's quality standards and regulatory requirements.
  • Implement and monitor procedures to ensure compliance with health, safety, and hygiene regulations.

Qualifications:

  • Bachelor's degree in Hospitality Management, Wellness, Business Administration, or a related field is preferred.
  • Minimum of 3 years of experience in spa management, wellness program development, or a similar role with a proven track record of success.
  • Strong understanding of wellness trends, spa treatments, and longevity practices.
  • Excellent leadership, communication, and interpersonal skills.
  • Strong organizational and multitasking abilities with a keen attention to detail.
  • Proficiency in spa management software and Microsoft Office Suite.
  • Ability to work flexible hours, including weekends and holidays.

Employment Type:

Full-time

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