Spa and Wellness Director
1 month ago
At Fairmont Hotels & Resorts, we are seeking a highly skilled and passionate Director of Spa and Wellness to lead our "Fairmont Spa & Longevity Suite" team at Fairmont Mumbai.
Key Responsibilities:
- Strategic Leadership: Develop and implement strategic plans to drive spa revenue, enhance guest satisfaction, and maintain operational excellence.
- Team Management: Lead and inspire a team of spa professionals, fostering a culture of excellence, collaboration, and continuous improvement.
- Guest Experience: Ensure that every guest receives personalized attention and enjoys a memorable spa experience that exceeds their expectations.
- Longevity Suite Management: Oversee the operations of the longevity suite, including developing unique wellness programs, collaborating with wellness experts, and ensuring the highest standards of service.
- Financial Management: Manage spa budgets, control costs, and optimize revenue through effective pricing strategies and promotional initiatives.
- Quality Assurance: Maintain the highest standards of cleanliness, safety, and hygiene throughout the spa facility, adhering to regulatory requirements and brand standards.
- Training and Development: Provide ongoing training and development opportunities for spa staff, empowering them to deliver exceptional service and grow their skills.
- Collaboration: Collaborate with other hotel departments to promote spa services, coordinate special events, and enhance the overall guest experience.
- Market Analysis: Stay informed about industry trends, competitor activities, and market demands, and use this knowledge to develop innovative spa offerings and marketing strategies.
Qualifications:
- Bachelor's degree in Hospitality Management, Spa Management, or related field (Master's degree preferred).
- Minimum of 5 years of experience in spa management, with a proven track record of success in a luxury hotel or resort environment.
- Strong leadership skills, with the ability to motivate and inspire a diverse team.
- Excellent communication, interpersonal, and problem-solving skills.
- Passion for wellness and a deep understanding of holistic health practices.
- Experience managing a longevity suite or similar wellness facility is highly desirable.
- Proficiency in spa software and Microsoft Office suite.
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