Customer Support Specialist
2 weeks ago
At Nielsen, we are passionate about delivering exceptional client experiences by providing powerful insights that drive business decisions and deliver outstanding results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it's consumed.
Role OverviewThis Customer Support Specialist role is part of the Technical Support Team at Nielsen. The primary responsibility is to ensure the successful delivery of services and technical solutions to meet the requirements of our clients.
Key Responsibilities- Provide day-to-day support for existing products, responding to client queries and addressing reported incidents in a timely manner.
- Meet client Service Level Agreements (SLAs) by following established procedures to address production issues and engaging with the technical team as needed.
- Participate in new projects, facilitating support for all new initiatives going into production.
- Be flexible to work in shifts, including night shifts, as required.
- High level of analytical and problem-solving skills with an ability to recognize unique opportunities and innovative ways to overcome business constraints.
- Strong interpersonal and communication skills to engage and influence clients and internal stakeholders.
- Fluent spoken and written English.
- High proficiency in SQL.
- High proficiency in AWS S3.
- Knowledge of Airflow or orchestration tools such as AWS Glue and Azure Data Factory.
- Knowledge of Spark is a plus.
- Knowledge of scripting languages such as Python, Scala, and Shell Script is a plus.
- Knowledge of cloud deployment like AWS/Azure or DevOps experience is a plus.
- Bachelor's degree in IT or related field.
- Minimum 3 years of previous working experience.
- Preferred experience in IT projects and client support.
- Short experience as a developer/IT specialist is considered a plus.
Please note that this estimate may vary based on location and other factors.
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