Support Solutions Champion

2 days ago

Anantapur, Andhra Pradesh, India beBeeCustomer Full time ₹ 24,00,000 - ₹ 40,00,000

Customer Support Specialist Job Description

At our luxury retail organization, we're seeking a detail-oriented Customer Support Specialist to manage client relationships and ensure exceptional experiences for our clientele.

The ideal candidate thrives in a client-focused environment, is organized, and contributes to both daily execution and long-term improvements in customer engagement.

  • Manage client interactions via calls, WhatsApp, email, and in-person communication.
  • Provide timely, professional, and solution-oriented responses.
  • Maintain customer records, order details, and communication logs accurately.

This role involves planning and executing CRM campaigns to drive client retention, tracking and analyzing customer interactions, identifying recurring issues, and supporting process improvement initiatives.

You'll work closely with sales, marketing, and production teams to resolve client queries, build strong relationships with high-value clients, and report on customer trends, feedback, and loyalty metrics to leadership.

To succeed, you'll need 2-4 years of experience in CRM, luxury retail, or jewelry brands, along with proficiency in CRM tools, MS Office, strong communication and interpersonal skills, and attributes such as customer focus, organization, proactivity, and a solution-driven approach.

Key Responsibilities:

  • CRM & Process Management
  • Collaboration & Insights
Requirements
  • Experience: 2-4 years in CRM, luxury retail, or jewelry brands.
  • Skills & Tools: Proficiency in CRM tools, MS Office; strong communication and interpersonal skills.
  • Attributes: Customer-focused, organized, proactive, and solution-driven.

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