Software Solutions Architect

2 days ago

Anantapur, Andhra Pradesh, India beBeeCisco Full time ₹ 3,00,00,000 - ₹ 4,00,00,000

About Us: We provide digital engineering and technology services worldwide. Our approach combines logic, creativity, and curiosity to build, solve, and create.

We help clients engage with new technology paradigms, creatively building solutions that solve their most pressing business challenges and move them forward in their industry.

Our Execution-First mindset ensures we can execute all ideas and solve pressing business challenges early in the process for impactful results.

Job Title: Cisco UCCE CVP Engineer

Key Skills:

  • Cisco UCCE
  • CVP
  • Cisco Voice Gateway
Responsibilities
  1. Design Architecture: Analyze business requirements and design robust architectures that support scalable, resilient, and high-performing contact center solutions. Create detailed design documents, diagrams, and integration plans.
  2. Implementation Configuration: Lead or participate in the installation, configuration, and deployment of components including ICM PGs, Call Servers, Gateways, Media Servers, Finesse, and supporting applications.
  3. System Integration: Integrate with third-party applications such as CRM systems, workforce management, IVR, call recording analytics, and other enterprise solutions. Ensure seamless operation with existing telephony and network environments.
  4. Scripting Application Development: Develop, update, and troubleshoot VXML applications and scripts to support dynamic routing, self-service, and intelligent call distribution. Collaborate with development teams for custom requirements.
  5. Support Troubleshooting: Provide tier-3 support for complex issues, investigate root causes, and resolve incidents involving UCCE, CVP, and related technologies. Participate in on-call rotations and deliver prompt resolutions to minimize downtime.
Preferred Qualifications and Certifications

Must have Cisco UCCE-CVP certification. Collaboration is key in cross-functional teams valuing input and fostering an inclusive culture.

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