Operations Leader for Process Optimization
3 weeks ago
We are seeking an experienced Operations Manager to lead our Print Quality Assurance operations team. The ideal candidate will have a passion for process optimization and a track record of transforming operations performance data into actionable insights.
Key Responsibilities- Lead the Core Operations team across multiple locations, setting the vision, direction, and culture of the team.
- Drive continuous improvement in Quality, Productivity, Customer experience, Program, and People metrics.
- Manage individual and team performance expectations and goals, monitor service levels, and hold the teams accountable to meet and exceed performance targets.
- Create a culture of accountability, transparency, and collaboration to perform rapid deep dives into root causes of defects and implement scalable solutions.
- Collaborate to deliver sophisticated metrics dashboards for various programs to monitor metrics and drive improvements.
The Print Quality Assurance team ensures book files meet our guidelines prior to becoming available for customer purchase. The team determines whether the files will print correctly according to manufacturing standards and whether the files or metadata could potentially mislead readers.
Requirements- 2+ years of program or project management experience
- 3+ years of team management experience
- Experience leading process improvements
- Experience with data analysis and business case development, and managing programs from concept to implementation
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