Strategic Operations Leader

2 weeks ago


Chennai, Tamil Nadu, India ADCI MAA 15 SEZ Full time
Job Title: Program Manager- Operations

The Program Manager – Operations will lead and manage a team of high performing Managers and their teams responsible for end-to-end pricing operations management of retail categories in various Amazon international marketplaces. This role involves end-to-end business planning, including creating annual plans and strategy for execution, ensuring operational rigor, and designing high business impact processes. The person in this role will be the strategic point of contact to the retail teams of Amazon worldwide and must be comfortable and confident in liaising with remote teams and senior leaders.

This role involves influencing peers and stakeholders in other functions to achieve operational and business goals assigned. The successful candidate should have the ability to work at all levels of detail to accomplish team/organization goals. He or she will identify individual strengths of team members and contribute to talent advancement along with succession planning opportunities within the company. The ideal candidate actively seeks to understand Amazon's core business values and initiatives and translates those into everyday practices.

Key Responsibilities:

  • Responsibility for defining and driving operational/business goals
  • Building a data-oriented culture, adoption of technology solutions, and process improvement projects to achieve operational and business goals
  • Managing stakeholder communication across multiple lines of business on operational milestones, process changes, escalations, etc.
  • Designing and developing strong relationships with senior stakeholders in the Retail business
  • Ensuring high-quality standards for interviewing and hiring employees at all levels of the organization
  • Owning specific people programs on coaching and development and team engagement

Basic Qualifications:

  • 5+ years of program or project management experience
  • 5+ years of team management experience
  • Experience leading process improvements
  • Experience with data analysis and business case development and managing programs from concept to implementation

Preferred Qualifications:

  • Knowledge of data mining using SQL
  • Experience in translating business needs into detailed feature requirements
  • Experience in e-commerce/Hi-tech/Retail industry or management consulting with focus on one of these industries


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