Senior Service Delivery Professional

4 days ago


Ellore, Andhra Pradesh, India beBeeService Full time ₹ 10,00,000 - ₹ 12,50,000

Job Title: Service Operations Manager

Overview:

We are seeking a highly motivated and experienced Service Operations Manager to join our dynamic team.

  • Key Responsibilities:
    • Lead and manage day-to-day operations of painting services, ensuring consistency, quality, and efficiency.
    • Develop, document, and implement Standard Operating Procedures (SOPs) for painting projects, ensuring adherence to industry best practices.
    • Closely monitor project timelines, pricing, and quality standards to ensure services are delivered to clients' satisfaction and in line with company expectations.
  • Business Development & Strategy:
    • Identify opportunities for business growth within the home painting services market.
    • Drive revenue growth by developing and implementing marketing and sales strategies tailored to the home painting services segment.
  • Quality Control & Customer Satisfaction:
    • Implement a quality control process to monitor the quality of painting services provided, including inspections and reviews of ongoing projects.
    • Closely monitor Net Promoter Score (NPS) and ensure right actions are taken towards consistent improvement of NPS.
  • Training & Development:
    • Organize training sessions for managers and associates to ensure that the team is well-versed in internal practices, current industry best practices, new products, and safety standards.
  • Financial Management:
    • Oversight budgeting and cost control for the department, ensuring cost-effective solutions while maintaining high-quality service.
  • Health & Safety Compliance:
    • Evaluate all painting services are carried out in compliance with health and safety regulations.
    • Educate and enforce safety protocols for the team, ensuring a safe working environment for all involved.

This role provides an exciting opportunity for someone with a background in service operations and business development to make a tangible impact on our operational excellence.



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