Data Security Specialist

2 days ago

Ghaziabad, Uttar Pradesh, India beBeeSupport Full time ₹ 15,00,000 - ₹ 22,10,000

Senior Support Engineer Position Overview

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We are seeking a seasoned technical professional to serve as a Senior Support Engineer. This role involves delivering exceptional technical support for our data security and governance platform, ensuring customer adoption, satisfaction, and retention.

Key Responsibilities:

  • Customer Support & Case Management
  • Act as the primary technical contact for high-value and Designated Support accounts.
  • Owning critical cases end-to-end, ensuring SLA compliance and timely updates.
  • Perform deep troubleshooting across multi-component and multi-environment setups.
  • Maintain high-quality, structured RCAs for escalations.

Technical Expertise:

  • Serve as a subject matter expert in various areas, including cloud platforms, big data platforms, and data governance.
  • Experience with cloud services, such as AWS, Azure, and GCP.
  • Knowledge of big data platforms like Snowflake, Databricks, Lake Formation, and Starburst.
  • Familiarity with Privacera Platform configuration and deployment.
  • Understanding of security and governance concepts, including IAM, Ranger, encryption, authentication, authorization.
  • DevOps and automation skills, including CI/CD, Kubernetes, Terraform, and scripting.

Mentorship & Enablement:

  • Mentor and guide junior Support Engineers.
  • Lead knowledge-sharing sessions to improve KB articles, runbooks, and troubleshooting guides.
  • Conduct peer case reviews for quality and completeness.

Cross-Functional Collaboration:

  • Partner with Engineering for bug triage and fixes.
  • Collaborate with Product Management to provide roadmap and feature feedback.
  • Coordinate with Solutions Engineering and CX Ops for seamless handoffs.

Qualifications:

Must-Have:

  • 5+ years in technical support or customer-facing engineering.
  • Expertise in cloud services, big data platforms, and data governance.
  • Strong debugging/problem-solving skills in distributed environments.
  • Ability to manage high-severity incidents calmly and effectively.

Preferred:

  • Experience with Apache Ranger or similar governance tools.
  • Contributions to documentation or community knowledge.
  • Mentoring or leadership experience.

Growth Path:

The next role is Principal Support Engineer – Strategic account ownership, architectural guidance, and cross-team technical leadership.

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