
Junior Software Development Support Specialist
2 days ago
We are seeking a skilled Technical Support Specialist to provide assistance to customers and internal teams.
About the RoleThis position involves troubleshooting, resolving, and documenting issues related to software solutions built on Java and Python.
Key Responsibilities- Respond to technical inquiries from customers via various channels.
- Troubleshoot and resolve issues related to Java and Python-based applications.
- Investigate cryptographic protocols and assist with certificate validation, key management, and other PKI-related functions.
- Reproduce customer-reported issues in internal environments and collaborate with engineering teams for resolution.
- Develop and maintain support documentation, knowledge base articles, and diagnostic tools.
- Elevate complex technical issues to senior support engineers or development teams as needed.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 2-3 years of experience in a technical support or engineering role.
- Proficiency in Java and Python for debugging and scripting tasks.
- Understanding of PKI concepts including X.509 certificates, SSL/TLS, digital signatures, and keystores.
- Familiarity with tools such as keytool, openssl, or similar.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills.
- We welcome candidates rejoining the workforce after career break/parental leave and support their journey to reacclimatize to corporate.
- Competitive pay package.
- Attractive policy, medical insurance benefits, industry-leading trainings.
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