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2nd Line IT Support

1 week ago


Vadodara, Gujarat, India TalentEdge Recruitment Consultants Full time

Are you a motivated and experienced IT professional looking for a new challenge? Do you have a passion for delivering exceptional customer service and technical support? We are seeking a highly skilled 2nd Line IT Engineer to join our esteemed client's IT Service Desk team.

About the Role
  • Providing technical support to international customers, resolving complex IT-related faults quickly and efficiently
  • Maintaining MS Server, Desktops, Office365, and MS Exchange
  • Designing and implementing Group Policy Objects
  • Reporting faults and maintaining logs on servers, desktops, and laptops
  • Ensuring all client logs for equipment and users are maintained

We are looking for an individual with experience in NOC supporting international customers and excellent English speaking and writing skills. The ideal candidate will have worked in a similar role for at least 5-10 years and possess Microsoft Certified Qualifications. The position requires flexibility, including working on-call on a rota basis, and the ability to work extra hours as required.

Requirements
  • Active Directory Administration
  • Windows 7, 11
  • Azure Active Directory and AVD
  • Office suite, including 365
  • Good understanding of Networking, including VLANs and Routing
  • Ubiquiti Wi-Fi Installations
  • Excellent customer service
  • Microsoft Certified Qualifications (highly desirable)