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Network Professional

3 weeks ago

Thoothukudi, Tamil Nadu, India beBeeNetwork Full time ₹ 10,00,000 - ₹ 15,00,000

About this role:

Are you a network professional looking to expand your skills and take on new challenges? We are seeking an exceptional Network Engineer L1 to join our team

This is an exciting opportunity to work in a dynamic environment where you will be responsible for monitoring and reporting alerts from network devices, working on raised and assigned tickets/alerts from the ITSM tool, and handling fault management with service providers.

Key Responsibilities:

  • Monitor and report alerts from network devices
  • Work on raised and assigned tickets/alerts from the ITSM tool: Identify the fault, assign severity, follow troubleshooting procedures, ensure timely closure of alerts/tickets
  • Handle fault management with service providers for network-related issues: Initiate trouble tickets, follow up until resolution, escalate if required
  • Coordinate with L2 engineers for issue resolution and change management
  • Perform network-related changes on network devices as per role and accessibility defined in SOP
  • Prepare and maintain network-related reports such as branch down call report and bandwidth utilization report
  • Monitor and manage the Bank's network infrastructure (devices, links, etc.)
  • Provide escalation support for L1 (Zonal Engineers); escalate issues to L2/L3 engineers if not resolved
  • Receive calls from branches, raise tickets (if not already available in the system), and share the ticket number
  • Add new network devices into the network and ensure they are recorded in the asset management system
  • Follow up with engineers at Zonal Offices/Field teams to restore network uptime (links and devices)
  • Follow up for RMA replacements