Strategic Client Lead

4 days ago

Chennai, Tamil Nadu, India beBeeClientSuccess Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

Job Overview

We are seeking a seasoned Client Success Manager to lead and manage our key accounts, driving growth and fostering long-term relationships.

About the Role

This is an exciting opportunity for a highly organized and strategic thinker who can collaborate with cross-functional teams, ensure projects are delivered on time and within budget, and maintain high client satisfaction.

Key Responsibilities

  • Lead and manage the complete lifecycle of AI/ML and data analytics projects, ensuring timely and cost-effective delivery.
  • Serve as the primary point of contact for key accounts, maintaining regular communication and fostering long-term relationships.
  • Conduct client demos, project reviews, and provide regular updates on product usage, key insights, and new feature introductions.
  • Drive customer satisfaction by addressing queries, concerns, and escalations promptly, ensuring a seamless experience.
  • Identify opportunities to cross-sell and up-sell products and services to existing clients, focusing on generating incremental revenue.
  • Promote and sell Annual Maintenance Contracts (AMC) to clients, ensuring renewals and ongoing client engagement.
  • Present new products, services, and solutions to clients, reselling or adding value to existing implementations.
  • Facilitate client demos to showcase relevant features, upgrades, and solutions for cross-selling and upselling opportunities.
  • Supervise Business Analysts (BAs) and oversee the creation of actionable insights and reports for clients.
  • Work closely with engineering, data science, and product management teams to define project scope, milestones, and deliverables.
  • Develop comprehensive project plans, manage schedules, and allocate resources effectively to meet client expectations.
  • Monitor project progress, identify risks, and address issues proactively to ensure successful project delivery.
  • Oversee AMC tendering and ensure annual contract renewals by providing timely and relevant updates to clients.
  • Manage change requests and customizations outside the original project scope, including requirement analysis, effort estimation, and pricing.
  • Create success case studies to demonstrate the added value and ROI for clients, strengthening the business relationship.
  • Maintain regular client communication, providing weekly or bi-weekly updates as per the clients engagement needs.
  • Act as the first point of contact for any escalations, resolving queries or complaints efficiently.
  • Share relevant reports, insights, and alerts with clients, ensuring they are kept up to date on their product usage and project status.

Requirements

  • Strong experience in Key Account Management, AMC Sales, and upselling/cross-selling.
  • Excellent client relationship management and communication skills.
  • Project management expertise, particularly in AI/ML, data analytics, or related fields.

Bonus Points

A strong background in AI/ML, data analytics, or related fields will be beneficial for this role.

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