
SLA Governance Manager
3 hours ago
We are seeking an experienced SLA Governance Manager to join our team. The ideal candidate will have a strong background in managing Service Level Agreements (SLAs) and will be responsible for ensuring the effective issuance, signing, monitoring, and review of internal contracts.
Key Responsibilities:
- Coordinate SLA issuance with cross-functional teams, including project managers and beneficiaries.
- Manage SLA signatures with stakeholders, ensuring legal documents align with project deliveries.
- Develop and maintain Key Performance Indicators (KPIs) for SLA governance.
- Schedule and lead committee meetings to discuss SLA-related matters.
- Collaborate with legal and compliance teams to ensure adherence to regulatory requirements.
- Initiate contracts upon deployment of purchase or in-house applications.
Required Skills and Qualifications:
- 10+ years of relevant SLA experience.
- Bachelor's degree or equivalent.
- Experience: 9-12 years, with at least 10 years of relevant SLA/IC management experience.
- Preferred: Legal experience or background in internal/external contracts.
Benefits:
- Opportunity to work on high-profile projects.
- Collaborative and dynamic work environment.
- Professional growth and development opportunities.
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