Facilities Operations Specialist

2 weeks ago

Davangere, Karnataka, India beBeeFacilities Full time ₹ 80,00,000 - ₹ 1,20,00,000
Facilities Management Coordinator

We are seeking a highly organized and skilled Facilities Management Coordinator to join our team. In this role, you will be responsible for effectively distributing customer complaints to the appropriate teams for quick resolution, arranging customer appointments, processing and tracking expenses, and escalating management for CAM/WAP queries.

Job Responsibilities:

  • Process bills and ensure timely monthly reconciliations.
  • Coordinate with teams for timely and qualitative closure of customer issues.
  • Track expenses by project, prepare maintainance budgets, and monitor budget vs. actuals.
  • Prepare and document consumables and consumption details monthly.
  • Maintain all documentation and ensure audit compliance.
  • Prepare and maintain all systems AMCs, warranties, and condominium handover folders.
  • Ensure smooth client interaction, follow through on complaints, and maintain detailed documentation.
  • Prepare PM work schedules and ensure follow-through for all relevant sites.
  • Distribute customer complaints to frontend personnel and ensure resolution within TAT.
  • Arrange customer availability and support frontend personnel in attending to complaints.
  • Handle all customer correspondence and provide timely updates.
  • Track project learnings and submit reports to HOD for analysis.
  • Take on additional tasks and learning opportunities as assigned by the HOD.

Required Skills and Qualifications:

  • DEE or BE Electrical
  • High integrity, commitment, and honesty.
  • Excellent communication skills and tech-savvy.
  • Analytical mindset to generate insights from reports.
  • Strong adherence to processes and systems.

Benefits:

  • Freedom to Innovate: We encourage you to bring your creative ideas to the table.
  • Risk-Taking and Learning: Embrace risks, learn from failures, and develop new skills.
  • Opportunities for Entrepreneurship: Countless opportunities to showcase the entrepreneur in you.

Competencies Required:

  • Result Orientation
  • Efficiency Orientation
  • Customer Focus
  • Team Working
  • Integrity

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