Chief E-commerce Operations Manager
2 weeks ago
Vivaldis Animal Health, a proud subsidiary of Sun Pharma, is committed to elevating the standard of care for companion animals. Our team is driven by a passion for innovative research and genuine compassion, all aimed at improving the lives of our furry friends.
We offer a comprehensive range of products designed to keep pets happy and healthy, from top-notch pharmaceuticals to gourmet treats. Our goal is to be every pet parent's trusted partner in creating happier, healthier pets.
Role & ResponsibilitiesWe are seeking an experienced candidate as an experienced person for Marketplace Management, who would be responsible for managing and optimizing sales on third-party marketplaces (Amazon, Blinkit, Flipkart, Zepto etc.). This role focuses on driving sales growth, improving the user experience, and maximizing the overall performance of the digital channels.
The successful candidate will develop and implement strategies to optimize listings on third-party marketplaces, manage relationships with key marketplace partners, and monitor and analyze marketplace performance metrics to identify opportunities for growth. They will also ensure compliance with marketplace policies and guidelines, coordinate with inventory and logistics teams to ensure product availability and timely order fulfillment, and oversee customer service processes, including returns, exchanges, and inquiries.
The ideal candidate will have excellent analytical and communication skills, be able to work independently, and have a strong understanding of e-commerce platforms and digital marketing. They will also be able to prepare and present regular performance reports to senior management, highlighting key metrics and growth opportunities.
Key Performance Indicators- Drive sales growth and improve the user experience on third-party marketplaces.
- Maximize the overall performance of the digital channels.
- Ensure compliance with marketplace policies and guidelines.
- 5+ years of experience in e-commerce operations or a related field.
- Excellent analytical and communication skills.
- Ability to work independently and as part of a team.
- Strong understanding of e-commerce platforms and digital marketing.
- Experience with data analytics tools and performance reporting.
$90,000 - $120,000 per year, depending on experience.
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